Analyst II

Pittsburgh, PA
Full Time
ATP
Mid Level

The Analyst II performs individually and as a team member in conducting quality and outcome analysis to unify and coordinate quality service provision across one or more program offices of the Allegheny County Department of Human Services (DHS) and may also conduct research and analysis related to other program areas with which DHS interacts (e.g., public education, health, criminal justice). DHS’s program offices include Behavioral Health, Intellectual Disability, Area Agency on Aging, Community Services and Children, Youth and Families.

The Analyst II receives administrative and technical supervision from the Analytics Manager in the Office of Analytics, Technology and Planning (ATP) and is indirectly supervised (employment practices) by a Great Lakes Behavioral Research Institute liaison.

Essential Duties and Responsibilities

  • Processes and analyzes quantitative and qualitative data to support the daily operational data needs of DHS; a focus on client service data and quick turnaround response to requests from DHS staff/administration and outside entities is a large part of the job. While the Analyst is not required to be an expert in all statistical tests and methods, incumbent is expected to recognize his/her particular expertise in data analysis and to seek other expert opinions whenever appropriate.
  • Develops an understanding of DHS’s services and systems, in order to promote the effective use of data for decision-making.
  • Shares knowledge and findings through effective verbal and written presentations to internal and to external stakeholders. Writes detailed research reports describing the methodology, findings and recommendations of completed studies.
  • Assists in the development and design of research studies to evaluate human service programs administered by DHS. Studies may focus upon particular programs, cross-system service utilization or particular consumer groups or service needs. This work may include data collection, cleaning and analysis; performing literature reviews; finding and obtaining secondary data sources; and gathering input from contracted providers, consumers and DHS staff on appropriate standards by which to measure service delivery.
  • Assists in the ongoing design, development and enhancement of DHS information systems. As an end-user of these systems, the Analyst provides guidance on the optimal data structure and system requirements to ensure that the data stored and retrieved from the system meet the research and operational needs of DHS. May also include working closely with colleagues to identify and solve data-related problems.
  • Creates dashboards and data visualizations using Tableau software.
  • Supports the development and implementation of quality improvement strategies for DHS.
  • Assists in the development and implementation of DHS’s research agenda .
Analyst II Skill Level and Expectations
Analytics
  • Analyst II utilizes some advanced analytic approaches.
  • Analyst II can extract their own data or conduct primary data collection on their own most of the time; may need some support occasionally for more complex queries or questions.
  • Analyst II may understand specific data resources but still requires additional help to understand total scope.
  • Supervisor reviews all work, but errors are not common; review focus is on cohesiveness, opportunities for advanced analytic approaches, etc. Analyst II has more advanced skills in visualizing and presenting data or in designing data collection tools and can generally be trusted in presenting independently to senior staff.

Communications and Consulting

  • Analyst II requires data lead support about 50% of the time in meetings with non-ATP stakeholders.
  • Analyst II has a solid and growing understanding of program domain, and is able to consult with program independently most of the time; is balanced in being a consumer and provider of support to/from other Analysts.

Project Management

  • Research agenda setting is a 50-50 balance between analyst and data lead in scoping projects and generating ideas for analyses.
  • Analyst II can generally manage a project from beginning to end independently.
  • Analyst II can generally develop understanding of a problem and independently identify stakeholders and resources, requiring occasional support from data lead.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Additional Responsibilities
From time to time the employee will be required to perform additional tasks and duties as required by the employer.

Knowledge, Skills and Abilities

  • Demonstrated interest in public service and research.
  • Proficient in the Microsoft suite, especially Excel and PowerPoint and analytic tools (e.g., SPSS or R).
  • Skills in database development, Tableau, geospatial analysis (i.e., ArcGIS) are considered a plus.
  • Embraces and can operationalize DHS’s mission and guiding principles in work practices and deliverables .
  • Experience working with a variety of information systems and data files, including large and complex files and transforming raw data into finished products.
  • Strong analytic and critical thinking skills.
  • Able to translate and interpret data to prepare written reports.
  • Strong interpersonal skills; ability to clearly communicate (written/verbal) with diverse audiences and to work in teams; sensitive to cultural diversity in the workplace and toward clients.
  • Excellent time management and organizational skills; can set priorities and accomplish a wide variety of tasks.
  • Attention to detail and quality.
  • Ability to interact professionally with DHS and provider staff, consumers and general public .
  • Ability to take initiative and work with a high level of independence.
  • Able to thrive in an environment that requires flexibility and multi -tasking.
  • Able to sit at a computer for long periods (2 plus hours) and traverse the building carrying up to 10 pounds (files, books, etc.).
  • Has both available and consistent access to reliable transportation and is able to navigate in the community for work-related assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,  consistent with applicable law.

Education/Experience Requirements
Ph.D. in a related field.
- OR -
Master’s degree in a related field, plus 3 years’ experience.
- OR -
Bachelor’s degree in a related field, plus 5 years of previous relevant experience.
- OR - 
Any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Certificates, Licenses, Registrations
Act 33 and 34 clearances.

Salary and Benefits
The salary range for this position is $79,000 - $84,000 per year. 

GL benefits include:

  • Medical, dental and vision insurance
  • Generous paid time off: vacation, sick, personal, and bereavement
  • Group term life and AD & D insurance
  • Short- and long-term disability
  • Employee Assistance Program
  • 401K/403B Matching Plan
  • Flexible Spending Accounts (FSA)



If hired for a position, candidates would work in the Allegheny County Department of Human Services as an employee of Great Lakes Behavioral Research Institute.

AN EQUAL OPPORTUNITY EMPLOYER - M/F/V/D

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